The Pure by
Jen team must first approve all items intended for exchange/store credit. Any items that arrive to Pure without prior approval
will NOT be processed and will be returned back to sender. Carefully read the
information below regarding return guidelines and the steps on how you can get your return
request approved.
GUIDELINES:
-Website
orders may be returned for an exchange or store credit if post marked within 7
days of receiving your order.
-THERE ARE NO
RETURNS ON MONOGRAMMED ITEMS OR SALE/CLEARANCE ITEMS.
- Worn,
washed, and/or damaged items will not be accepted for return.
- If
applicable, original tags must be attached and intact.
-Damaged or
worn shoes will not be accepted for return- the original shoe box must also be
damage free for return.
-For
defective item claims, please contact us within 72 hours of the delivery date
at [email protected].
Please include your order number, picture of your product, and description of
the issue.
-We will then
respond within 3-5 business days to confirm or reject your return request.
HOW TO RETURN FOR AN EXCHANGE OR STORE
CREDIT
-Please read
the above guidelines to ensure that you meet our requirements for a
return or exchange
-Ship the
item(s) back any way you want!
-Address
returns to Pure by Jen 16739 Main St. Wildwood, MO 63040
-Please fill
out the form below and include this sheet in your return package
-Shoe returns
must be shipped back in the original shoe box and placed in another box to
avoid damages from shipping
-Please allow
3-5 Business days for your return to be processed
-We will
email your online code for your store credit once your return is processed
*this store credit is only
applicable on the online store*
-If you have
any questions regarding online purchases/returns/exchanges please EMAIL us at [email protected].
Once you've emailed us at [email protected] with your return request & we've approved, click HERE to print your return authorization form to send back with your return item(s)!
